Privacy Policy | Brassandlinen Steakhouse & Poker Lounge

01 · Information ledger

Scope and information we collect

This policy applies to personal information provided through brassandlinen.com, through direct reservation or enquiry communications, and during relevant interactions with our physical Melbourne venue. The website is an English-language information and reservation channel for Brassandlinen. This policy does not change the practical nature of an in-person visit; it explains how we handle information that is reasonably connected with a visitor’s request, communication, reservation, or venue interaction.

Information you provide

You may choose to provide information when you make a dining or poker table reservation, send an enquiry, or otherwise contact Brassandlinen. We ask that information be relevant to the request so we can understand and respond to it appropriately. Depending on the communication, this may include:

your name and preferred contact details;
your preferred reservation date, time, party details, or seating request;
details relevant to a poker table reservation; and
the content of a message sent to us, including a request sent to [email protected].

We do not require visitors to provide information that is not reasonably connected with the dining, venue, or offline poker request they are making.

Information from website use

When you use the website, ordinary technical or usage information may be received in the normal course of access through your browser or device. We use this description deliberately: this policy does not list systems or providers that are not identified here. Information about cookies and related website choices is addressed separately in our Cookie Policy. Please review that policy if you would like information specific to cookies.

02 · Operational purposes

How we use information

Brassandlinen uses personal information for practical, connected purposes. The way information is used depends on the request and the information supplied, but is limited to purposes that are reasonably related to our website, venue communications, and the operation of our physical Melbourne steakhouse and offline poker lounge.

Venue communication

Reservations and enquiries

We may use contact and reservation information to respond to restaurant, craft beverage, venue, and poker table reservation enquiries. This can include checking the details provided, communicating about the request, and clarifying information that is needed to organise an in-person visit. We use the information to keep the conversation connected to Brassandlinen Steakhouse & Poker Lounge and the request you have made.

Offline poker context

Offline poker participation

Information relevant to a requested poker night, card poker room visit, or social poker table arrangement may be used to coordinate attendance and venue communication. This includes the physical poker table context of game chips, point standings, honour awards, strategy, and social play. These details help us understand an in-person venue request; they are not a description of financial activity or an online service.

Service clarity

Venue operations and improvement

Where appropriate, information may be used to operate the website and venue communications, understand recurring service needs, and improve the clarity of visitor interactions. For example, this may help us make a response more useful or ensure a request reaches the right venue context. We do not use this statement to suggest automated decision-making or unlisted profiling practices.

Responsible operation

Safety, legal obligations, and records

We may use information where reasonably necessary to protect visitors, staff, or the venue; to address a request or concern; to maintain appropriate operational records; or to comply with applicable obligations connected with operating an Australian venue. We aim to use information in a way that is proportionate to the issue being addressed and understandable in the circumstances.

03 · Care and handling

Disclosure, security and retention

When information may be disclosed

Brassandlinen may disclose personal information only where reasonably necessary for a connected purpose. This may include responding to your request, supporting venue operations, meeting applicable obligations, protecting people or the venue, or working with a service provider acting for Brassandlinen. Any disclosure should be limited to information that is reasonably necessary in the circumstances.

to help respond to an enquiry or reservation request;
to support necessary operational communications;
to address safety, legal, or venue-protection concerns; or
to enable a service provider to perform work for Brassandlinen.

How information is protected

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. The steps used will depend on the nature of the information and the context in which it is held. While we seek to handle information carefully, no method of storage or transmission can be entirely risk-free. Visitors should contact us promptly if they have a concern about information provided to Brassandlinen.

Records principle

Retention approach

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for appropriate operational records, to handle a dispute or concern, or to meet applicable obligations. We do not set out fixed retention periods in this policy. When information is no longer reasonably needed, we will handle it appropriately in light of the circumstances.

04 · Visitor requests

Your privacy choices

Access and correction requests

You may ask for access to personal information Brassandlinen holds about you, or request correction if you believe information is inaccurate, incomplete, or out of date. To help us consider the request appropriately, please identify yourself and describe the information or correction you are seeking. This helps us locate the relevant communication or record and understand the action you would like us to take.

Write to Brassandlinen using the privacy contact below.
State whether you are requesting access, correction, or raising a privacy concern.
Provide enough detail for us to identify the relevant information and respond appropriately.

We will consider the request in context and respond as appropriate. If we need clarification to understand the request, we may ask for further relevant details.

Privacy contact

Questions and concerns

If you have a privacy question or concern, please contact Brassandlinen. We will consider your communication and respond as appropriate to the matter raised. This contact route is for privacy matters connected with the website, a direct enquiry, a reservation, or a relevant interaction with the Melbourne venue.

[email protected]

18 Collins Street, Melbourne VIC 3000, Australia

Policy updates

Brassandlinen may update this policy from time to time to reflect changes to our website, venue communications, or privacy handling. The current version will show its effective date at the top of this page. The version currently published is effective from 3 September 2026.

This Privacy Policy is effective from 3 September 2026. Please read it with our Cookie Policy and Terms and Conditions where relevant.